With another round of PS5 restocks slated for India this week, enough of Sony’s consoles have been purchased by end-users by now to give us a clear idea of which stores to buy from and which to avoid. This piece focuses on the latter. The following list of stores to avoid buying a PS5 from are based on feedback from IGN India readers and may not represent your buying experience. Here’s what you need to know.
Games The Shop
Over the course of the last three waves of PS5 availability, the Mumbai-based specialist retailer has garnered criticism from many a gamer trying to purchase the console with its sites being unable to stay online even before pre-bookings opened. In addition to this, it continues to flaunt servicing the rich and famous with PS5s on its social media accounts which hasn’t gone down well with the Indian gaming community. Though perhaps the biggest concern is the extent of forced bundling that took place through its Bengaluru branch.
IGN readers tell us that it was forcing would be customers to buy an extra controller, accessories from in-house brand Sparkfox, a camera, as well as copies of Control and Yakuza: Like a Dragon in addition to a PS5. We were able to verify these claims as well, resulting in Games The Shop’s presence on this list.
Aka: ‘Site will undergo maintenance from 11:30am to 1:30pm on Wednesday. Thank you for your patience and understanding’. 😛
— Shannon Stanley (@sk3acher) June 21, 2021
Sony’s own chain of retail stores have been in the spotlight for all the wrong reasons. From arm-twisting customers to buy bundles after paying upfront, indulging in straight up price gouging, and recorded statements of scalping, it appears that buying from a Sony Center is fraught with concerns.
One particularly egregious example is a Sony Center in Pune that tried to force an IGN India reader to pay Rs. 68,000 just for a PS5 with warranty. We were able to verify these claims on calling the store ourselves. It’s tragic that the experience of buying a PS5 offline is so dismal, particularly when the online version, ShopAtSC while not perfect, isn’t as bad.
This atrocious and corrupted, Sony Center in Pune selling PS5 at 68 thousand₹. Sony India please look into this and do the rightful. @sony_india @PlayStationIN @IGN_IN @RishiAlwani @AnilGanti pic.twitter.com/RrHc9Gv2mI
— Abin Roy (@abinroy09) June 13, 2021
Since the PS5’s launch on February 2 of this year, the Walmart-owned site has had its fair share of problems. These include canceling pre-orders at launch, as well as forcing customers to cancel pre-orders en-masse during a recent May 17 restock. This was after the company told us in a statement that no PS5 orders would be cancelled. All of these concerns make buying a PS5 from Flipkart a harrowing experience and one we just can’t recommend.
@flipkartsupport @Flipkart @IGN @IGN_IN @elonmusk
Please help me.
They cancelled my order of ps5 booked on May 17th today without informing me. May 24th orders have been delivered. Attached the screenshot of cancellation pic.twitter.com/ywuvP9sVni
— pradeep lella (@pradeeplella) June 4, 2021
Reliance Digital’s recent May 17 and May 27 PS5 restock sales had readers having to deal with no tracking or confirmation on the website after ordering. And while most of them received their console, this isn’t the reason for the retailer making it on the list. Rather it has to do with cancelling pre-orders, listing the PS5 for sale — and then cancelling orders due to an IT snafu, and a data leak in the run up to the console’s launch. Sure it’s improved of late, but how consistent it ends up being remains to be seen.
Any Store Forcing You to Buy a PS5 Bundle
The PS5 disc version costs $500 in the US. That works out to roughly Rs. 35,000. Our customs and duty structure has us paying Rs. 50,000, which is expensive enough as it is. Standard editions of games are usually priced between Rs. 1,999 to Rs. 4,999. All of this makes console gaming more price than it should be. Sony seems to be aware of this, and has told retailers not to force bundles onto customers. So if any store is trying to peddle you a bunch of unwanted games or peripherals along with your purchase, you really don’t have to fall for it. Just something to keep in mind if your game store tries to insist otherwise.
May 2021 saw the PS4 and PS5 be India’s best-selling consoles respectively. Safe to say June’s PS5 restock should extend Sony’s lead in the nation.